- The Chien own circle of relatives became using their Tesla Model Y domestic from the dealership whilst the roof indifferent from the auto and fell onto the street at the back of them, own circle of relatives contributors stated.
- "I seemed up and the roof became gone," Walter Chien, a heart specialist from Stockton, CA, informed Business Insider.
- This isn't always the primary grievance a purchaser has made approximately Tesla's fine control.
- Over the beyond few months, Model Y proprietors have mentioned problems starting from panel gaps to backseats that are not connected to the relaxation of the auto.
- Tesla and the Dublin-Amador Plaza Tesla dealership did now no longer straight away reply to requests for remark.
A California own circle of relatives stated they had been using their new Tesla Model Y domestic from the dealership Sunday whilst the roof of the auto blew clean off.
"Suddenly, there has been quite a few wind; it seemed like there has been a window open," stated Nathaniel Chien, 19, in an interview with Business Insider. "And then unexpectedly it lifted off."
His father, Walter Chien, a 63-year-vintage heart specialist, became driving withinside the again seat, seeking to discern out the Tesla app, whilst he heard the blowing. "I seemed up and the roof became gone," he informed Business Insider.
In latest months, Tesla has confronted repeated proceedings approximately its electric powered SUV's fine control. The Drive referred to as the Model Y a "fine nightmare," when you consider that customers have precise problems starting from gaps among panels and unfastened seatbelts to backseats that are not connected to the relaxation of the auto. In September, Business Insider mentioned that a Tesla proprietor found non-trendy elements like plastic straps and fake wood, that gave the impression of they had been from "Home Depot," retaining the cooling unit in their Mode Y in place.
In an inner electronic mail leaked in June, Elon Musk addressed fine concerns, telling personnel that they wanted to "decrease rectification wishes" from Model Y production, in accordance to previous Business Insider reporting. Rectification approach that a vehicle wishes to be constant among averting the manufacturing line and being brought to the consumer.
Given the web chatter, Walter Chien stated he anticipated a few problems whilst he, his wife, and his son picked up the auto from the Dublin, California Tesla dealership Sunday morning. He stated he at the beginning observed that there has been an opening at the the front hood, with one aspect wider than the other, and had organized to get the problem constant. His son, Nathaniel, additionally stated that he observed a bit creaking coming from the roof after they drove via a parking lot.
"You assume this form of problem, however you do not assume the roof to return back off," Walter Chien stated.
The own circle of relatives became using at approximately 70 miles in keeping with hour on interstate 580 whilst the roof indifferent, Nathaniel Chien stated. A consultant from California Highway Patrol stated that they were not aware about any injuries as a consequence of the auto element on the street.
"None folks knew the way to react," stated Nathaniel Chien. "We did not scream or some thing. There became an preliminary panic after which we drove in a bowled over silence all of the manner again."
The own circle of relatives lower back to the dealership withinside the new white Model Y, wherein the body of workers apologized, informed them they hadn't visible some thing like this before, supplied to provider the auto, and gave the own circle of relatives a rental, Nathaniel Chien stated. The Chiens declined to have the Model Y serviced, as an alternative selecting to go back it altogether.
On Monday, Walter Chien stated that he spoke with a Tesla consultant, who stated that "the entirety became completed correctly" whilst production the auto. "To me, that became extra concerning," Chien informed Business Insider.
Tesla and the Dublin-Amador Plaza Tesla dealership did now no longer reply to requests for remark approximately the incident.
Now, the own circle of relatives remains figuring out whether or not to just accept a proposal to select out up a specific Model Y or jettison shopping for a Tesla altogether.
